We GRReW!

One of the things I love about managing the IdeaConnect E-store are the practices we’ve created to give our customers the best service ever.  One of those processes is something I call GRReW, stands for Give, Receive, Reflect & Wonder. Basically, when an employee comes to work, they take 10 minutes or so to be really HERE, be available for customers.

The important steps…

  1. GIVE something that recently captured their attention or represents a recent life experience- a picture, a quote, a note, a thing and put it in the GRReW box.
  2. RECEIVE  (Pick) something from the box that attracts their attention.
  3. REFLECT or Journal for a few minutes to the prompt, RIGHT NOW I AM AWARE OF…
  4. WONDER, write a question on a sticky note to put on the WALL calendar.

It connects us to ourselves, the present moment and to each other in a way that fosters amazing work.

I was very touched by a recent journal entry and wanted to share.  Here’s an excerpt from Mallory’s GRReW (she agreed to share)….

Beaded Star

‘I took something from the box today that I normally wouldn’t: a beautiful flower made of wire, covered with beads. I’m almost certain that someone in this house made it…The flower is red and has gold beads at every meeting/crossing point. I wonder who came up with the design for the flower. When I think about the meeting points…I think about people being together. When people meet, their lives are sometimes intertwined and a new life is created. In the flower, there are several places where the solo strands continue on by themselves after the connection with another strand, but are reconnected at the end of it all…’

Her subsequent question about relationships and connections was one for all of us to sit with and discuss, I appreciated she started the day aware of beauty and connections.  Needless to say, the packages we shipped that day and that week were beautiful and full of anticipation how the products connected the receivers with others.

Here at IdeaConnect we all GRReW as individuals and as a team.

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About Linda Dudek

I stand in appreciation and wonder of the skill, talents and expertise people bring to their teams & communities. A trained chemical engineer/chemist (UMich ‘85, Kalamazoo College ‘84) who grew up in a household of educators, I naturally connect my love of science and learning, appreciation of others and facilitative leadership skills to inspire others to go for their dreams. As Co-founder of AH HA! and IdeaConnect I’ve put my graphic facilitator skills to work with teams that want to learn and create knowledge, especially through the LearningConnect® approach created by my partner, Lynette McCormack; I’ve harnessed my passion for personal development to share journaling workshops and a mother & teen daughter workshop, Women in Progress, to facilitate personal visioning that also deepens the mother-daughter relationship; I’ve managed the IdeaConnect product & printing business since 2009, which means I get to oversee the product development, creation and order fulfillment of our beautiful cool tools. I’ve enjoyed presenting at IFT, ASTM, ICSI, Pegasus Conference about experiential learning and facilitative leadership; and at my local elementary school about Sweden. Some of my favorite learning experiences have been at the Creativity Cruises, Creative Problem Solving Institute (CPSI), Structural Thinking Fundamentals with Robert Fritz and interactions with youth through science, art and reading. I relearn every day the importance of Generations to connect, listen to one another, and truly collaborate.

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