We GRReW!

One of the things I love about managing the IdeaConnect E-store are the practices we’ve created to give our customers the best service ever.  One of those processes is something I call GRReW, stands for Give, Receive, Reflect & Wonder. Basically, when an employee comes to work, they take 10 minutes or so to be really HERE, be available for customers.

The important steps…

  1. GIVE something that recently captured their attention or represents a recent life experience- a picture, a quote, a note, a thing and put it in the GRReW box.
  2. RECEIVE  (Pick) something from the box that attracts their attention.
  3. REFLECT or Journal for a few minutes to the prompt, RIGHT NOW I AM AWARE OF…
  4. WONDER, write a question on a sticky note to put on the WALL calendar.

It connects us to ourselves, the present moment and to each other in a way that fosters amazing work.

I was very touched by a recent journal entry and wanted to share.  Here’s an excerpt from Mallory’s GRReW (she agreed to share)….

Beaded Star

‘I took something from the box today that I normally wouldn’t: a beautiful flower made of wire, covered with beads. I’m almost certain that someone in this house made it…The flower is red and has gold beads at every meeting/crossing point. I wonder who came up with the design for the flower. When I think about the meeting points…I think about people being together. When people meet, their lives are sometimes intertwined and a new life is created. In the flower, there are several places where the solo strands continue on by themselves after the connection with another strand, but are reconnected at the end of it all…’

Her subsequent question about relationships and connections was one for all of us to sit with and discuss, I appreciated she started the day aware of beauty and connections.  Needless to say, the packages we shipped that day and that week were beautiful and full of anticipation how the products connected the receivers with others.

Here at IdeaConnect we all GRReW as individuals and as a team.

Are you Accessing the Power of NOW?

Recently I’ve really been tuning in to conversations I’m part of and conversations around me.  And, I became acutely aware that I’ve not been accessing the Power of Now … a lot of us aren’t. So, here’s what I asked myself:

What is our fascination with reliving our past stories, mostly those that are not our favorites?  And, why do we let the emotions of fear and anxiety of the past creep in and cloud our current experience?  How does our this focus on our past (particularly the negative past) impact and influence our communities, our organizations, our teams, even our families?

My awareness led me to reconnect with the teachings and writings of Eckhart Tolle. I started with the books I had.  A little search online gifted me with even more – a whole website of Tolle teachings with present moment reminders, free stuff and Tolle TV – a really cool place to go to create a renewed awareness that “NOW: is the space in which life happens.”

So, I started looking at all aspects of my life including my work as a graphic facilitator. And you know what?  I realized what I love most about graphic facilitation and graphic templates*. I realized how those BIG beautiful pieces of paper with an image of a mountain or a house or a circle, magically bring us to NOW in our conversations – what we know NOW, what we vision NOW, what each participant in the conversation is aware of NOW.  And the best part is through these visual tools, we create a record of the NOW so when we are in the next NOW we can simply be fully present there … NOW.  Woooo Whooo!

Want to access the power of NOW in your teams and groups? Try a graphic template or two (you can get them at the Grove or IdeaConnect stores) or hire a graphic recorder or a graphic facilitator or get out some big paper and draw a guide for conversation yourself.

Let us know what works and what you’re aware of NOW?   We promise, we’ll respond from our NOW.

* You know! Cool Tools – big paper on the walls with a graphic or metaphor to engage guided conversation!

Are You a Tourist or a Traveler?

“The difference between landscape and landscape is small, but there is a great difference between the beholders.” – Ralph Waldo Emerson

There’s this tourist and traveler comparison I love when I think about consumer research approaches. Here goes:

As a tourist I go to some far off exotic land and I have an agenda of activities, I observe the culture at a safe distance, go to the must-see places, maybe a museum or two, eat at restaurants recommended by the hotel concierge or chain restaurants familiar from home, look for newspapers and TV from home, take lots of beautiful pictures of beautiful things to post on FaceBook, and I probably only spend a day or two or maybe three in each city – you get the idea. I’ve had a great experience, but how much new did I learn about myself, about the culture, about the people who live there? I feel like I just touched the surface. This is parallel to my experience in a traditionally formatted (really good) consumer research process.

As a traveler, I immerse into the culture. Move into the rhythm of the place, slow down, spend some time, learn some of the language, wander maybe even get lost in the city, meet regular people doing regular everyday things, have totally unplanned unexpected experiences And, if I’m lucky I may even be invited for a meal at someone’s home. I connect. I know when I leave I have been touched by my experience deeply. I’ve learned so much about myself, about the culture, about the individuals I’ve met. I have stories to share that make me laugh and cry and desire more and more and more of that! This is what we need – this is what the human heart longs for. This is GREAT Consumer Research.

At IdeaConnect (and our alter ego Ah Ha!), in our practice of consumer research (aka LearningConnect), we love to be travelers and guide our clients into the learning experience of a lifetime. Our workshops are face to face (no backroom) and whenever feasible we send our client team out to visit people in their homes, to shop with them, to get to know them, to travel into their world.

And yes, sometimes if they’re lucky, they’re even invited for a memorable meal at someone’s home. Each team member is touched in a different way. They come back with pictures and treasures and stories that make us cry and laugh and want more and more and more of that!

BIG Brainstorming

Every time I print, pack and ship our magical Circle Around templates I’m almost giddy with excitement, wondering how they’ll be used this time.  I just love Circle Arounds.  I love the simplicity of a circle for gathering themes, brainstorming ideas, or discovering connections. I love the complexity of a circle to go deeper into connections, provide a holistic view, engage creativity.

Recently, I shipped ten wall size Circle Arounds, they’re BIG, 4’ x 3’ in size.   I learned they’ll be used for Brainstorming Ideas.  YAY!  I imagine a room full of people coming together to brainstorm and make new, innovative connections.  The room itself is prepared to enhance the power of people’s hearts and minds — colorful markers, sticky notes, sharpies, and other cool tools that encourage creativity.

For perspective, ten wall sized Circle Arounds collectively take up 120 square feet.  On a wall it might be 20ft x 6ft, or 40ft x 3ft.  WOW, that’s BIG brainstorming!  Hmmm … Or maybe they’ll be used on ten tables with people sitting in a circle having a brainstorming conversation.

I happily imagine what the brainstormers will learn when they step back and see the patterns, move from table to table (or wall to wall), have discussion about the common connections and themes,  bring their seed ideas into focus,  and converge on the top most intriguing or most applicable or most stretching ideas … and then create action steps.

I just love CIRCLE AROUND templates. Magic!