One of the things I love about managing the IdeaConnect E-store are the practices we’ve created to give our customers the best service ever. One of those processes is something I call GRReW, stands for Give, Receive, Reflect & Wonder. Basically, when an employee comes to work, they take 10 minutes or so to be really HERE, be available for customers.
The important steps…
- GIVE something that recently captured their attention or represents a recent life experience- a picture, a quote, a note, a thing and put it in the GRReW box.
- RECEIVE (Pick) something from the box that attracts their attention.
- REFLECT or Journal for a few minutes to the prompt, RIGHT NOW I AM AWARE OF…
- WONDER, write a question on a sticky note to put on the WALL calendar.
It connects us to ourselves, the present moment and to each other in a way that fosters amazing work.
I was very touched by a recent journal entry and wanted to share. Here’s an excerpt from Mallory’s GRReW (she agreed to share)….
‘I took something from the box today that I normally wouldn’t: a beautiful flower made of wire, covered with beads. I’m almost certain that someone in this house made it…The flower is red and has gold beads at every meeting/crossing point. I wonder who came up with the design for the flower. When I think about the meeting points…I think about people being together. When people meet, their lives are sometimes intertwined and a new life is created. In the flower, there are several places where the solo strands continue on by themselves after the connection with another strand, but are reconnected at the end of it all…’
Her subsequent question about relationships and connections was one for all of us to sit with and discuss, I appreciated she started the day aware of beauty and connections. Needless to say, the packages we shipped that day and that week were beautiful and full of anticipation how the products connected the receivers with others.
Here at IdeaConnect we all GRReW as individuals and as a team.